Bob is one of the nation’s leading call center executives with over 40 years of operations, management and consulting experience. During his career, Bob has delivered guidance to more than 1,000 call centers and trained over 5,000 managers and supervisors worldwide. He has directly managed many large-scale operations both domestically and internationally - two of which have been ranked #1 in customer service by J.D. Power and Associates under his leadership.
Bob has held various executive positions and consulting experience with companies like Arvato Digital Services, Deutsche Telekom, T-Mobile Germany, T-Mobile Netherlands, T-Mobile US, Verizon, Pitney Bowes, TeleDenmark, Gateway of Dublin, Ireland, DecisionOne, Delta Dental, Wells Fargo, and Cox Communications.
- Louisiana College, BA
- Clemson University, Graduate Work
- Fly fishing in Montana and Colorado
- Traveling; he has been to six continents