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Executive Assistant

HRT’s Mission: Our Mission is to change how technology services are delivered one client at a time. We are driven to lower overall IT costs by bringing our expert resources in to find ways to increase the performance of technology assets. By engaging the top technology professionals in their respective fields. We ensure that our team can step in and have an immediate impact with minimal ramp up time. This translates to faster time to solutions that streamline business processes. Our professionals are chosen because of their knowledge of industry standards, common solutions, and how to maximize the performance of systems while managing the costs to do so. We help build the business case to justify recommended changes to infrastructure and look beyond the technology to measure the true benefit to the business. Position Summary: The Executive Assistant will support the C-Level Executive on a wide range of administrative and business-related tasks. The ideal candidate for this role must be detail-oriented, organized, and self-motivated. The candidate must be able to anticipate the executive's needs, manager their calendar and travel arrangements, handle internal functional events, and work collaboratively with the leadership team. As a representative of the organization, he/she will need to be able to make independent decisions in a fast-paced, dynamic and an ever-changing environment. The Executive Assistant will also spend a portion of his/her time assisting with special projects to fulfill the organizational, operational and departmental objectives. Responsibilities: • Understanding the executive's goals and objectives in order to effectively ensure prioritized time management to meet goals and deliverables. • Providing high-level administrative and organizational support to the C- Level Executive on an as needed basis, including calendar management, travel coordination, and expense processing. • Managing a dynamic calendar, to ensure the optimal use of time in order to meet business objective through strong planning and organizational skills. • Scheduling on and offsite meetings with internal and external parties. • Efficiently, coordinate and arrange all aspects of international and domestic and travel needs. • Create, track, submit and approve expense reimbursement requests. • Screen all incoming meeting requests, determine priority and respond in a timely manner. • Create and maintain reporting and record keeping needed for the organization. • Attend meetings to ensure time keeping and verify meeting notes are recorded; ensure follow up on action items to meet deadlines as needed. • Keep track of commitments, timeframes and deadlines to ensure the executive are adequately prepared for meetings and deadlines. • Create, augment, update, and circulate (as directed) reports, presentations, worksheets and charts using Excel, PowerPoint, Word and Outlook • Partner with other Administrative staff in the orchestration of meetings, report generation and projects. • Coordinating and managing all aspects of departmental meetings, including the management of calendar invites, coordination of guest, and confirming space and technical support. • Interact in a professional manner with various stakeholders (internal or external) on behalf of the C- Level Executive as appropriate • Plan and execute office culture activities, including birthday celebrations, team activities, community service events, and annual company events. Create and maintain calendar invites maintain calendar of key dates for employees in the office, including birthdays, employment anniversaries, other key events then plan/execute celebratory in-office events. • Perform other related duties as assigned. Human Resources Responsibilities: • Deliver new employee orientation to newly eligible employees. Follow-up with employees to answer their questions and/or to retrieve additional documentation needed. • Assist employees with their Human Resources questions and issues and ensure that appropriate follow-up is made through either final resolution or delegation of issue to another member of the HR team. • Responsible for I-9 maintenance and follow-up. • Process new hire, termination and personnel paperwork. • Provide administrative assistance to the HR team (i.e. expense reports, travel, drafting correspondence, preparing presentation materials, review of invoices) • Process benefit changes with insurance carriers • Ensure Human Resources files, documents, manuals, and databases are current, accurate, confidential and in compliance with policy and regulatory requirements. • Assist HR team members with other benefit-related responsibilities including benefit orientations, bill reconciliation, and open enrollment. • Complete and respond to employment verifications in a timely manner. • Work closely with HR team to ensure all HR templates and forms are current and reviewed on an annual basis • Perform other related duties as assigned. Facilities Management: • Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance. Reviews work orders to ensure that assignments are completed. • Coordinates and manages moves, adds and change activities • Manage multiple functions of office operations and maintenance for the facility • Keep kitchen areas clean and stocked full of food, drinks and supplies. Knowledge, Skills and Abilities: • Ability to handle multiple activities/projects simultaneously and meet deadlines • Ability to interact with all levels of an organization with excellent interpersonal skills. • Ability to exhibit a high level of confidentiality and good judgement • Exceptionally well organized and meticulous attention to detail • Professional appearance and demeanor, friendly, outgoing, and personable • Excellent organizational, time management, multi-tasking skills • Ability to work independently and manage time effectively and efficiently • Excellent written and verbal communication skills • Superior grammar, editing, and proofreading skills • A “can-do” attitude and willingness to do whatever is necessary to get the job done • Ability to work in a fast-paced environment • Ability to work well under pressure Qualifications: • Minimum 5+ years' experience providing administrative support to C- Level Executives, required • Bachelor’s degree preferred • Advanced skills in MS Office Suite (Excel, Word, PowerPoint, and Outlook) This opportunity is based in Atlanta, GA, including benefits. Horizon River Technologies is an Equal Employment Opportunity Employer (EOE) and Drug Free Workplace. In compliance with the ADA Amendments Act (ADAAA), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. EOE/Disability/Vet


IT Help Desk Analyst

Responsibilities: • Support in a 24 x 7 help desk environment • Handling inbound incident and service requests from end users Knowledge, Skills and Abilities: • Ability to analyze and problem-solve information and situations • Ability to handle multiple activities/projects simultaneously and meet deadlines • Ability to interact with all levels of an organization with excellent interpersonal and team skills. • Ability to work independently and manage time effectively and efficiently • Excellent communication skills, both verbal and written • Knowledge of ITIL principles • Knowledge of POS (NCR Aloha a plus) and back of house hardware and software • Knowledge of help desk tools (ticketing systems, remote monitoring), ServiceNow is a plus • Experience troubleshooting desktop and network issues • Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook) • Strong documentation and technical writing skills Core Competencies • Team Player – Develops a positive, respectful, productive and professional work environment through positive connections with others and treats all associates and vendors with respect and dignity • Customer Focus – Delivers legendary service that meets and exceeds all customers' expectations and leverages the voice of the customer to consistently improve service, standards, cleanliness, quality, and friendliness • Results Driven – Consistently meets and exceeds goals, exhibits professional courage and innovation to drive the business forward Qualifications: • High School Diploma or equivalent required • 1 year experience of restaurant software systems and computer basics – Aloha is a plus • 1 year experience with help desk ticketing tools – ServiceNow is a plus • Flexibility in schedule to work early mornings, evening and weekends. • Network+ certification preferred • A+ certification preferred HRT’s Mission: Our Mission is to change how technology services are delivered one client at a time. We are driven to lower overall IT costs by bringing our expert resources in to find ways to increase the performance of technology assets. By engaging the top technology professionals in their respective fields. We ensure that our team can step in and have an immediate impact with minimal ramp up time. This translates to faster time to solutions that streamline business processes. Our professionals are chosen because of their knowledge of industry standards, common solutions, and how to maximize the performance of systems while managing the costs to do so. We help build the business case to justify recommended changes to infrastructure and look beyond the technology to measure the true benefit to the business.


Analyst III -Supervisor

Position Summary: This role will be responsible for supervising analysts in a 24 x 7 help desk environment, as well as developing close working relationships with other internal departments in order to improve our business and customer experiences. Building relationships with vendors’ tech support, resulting in better/faster resolutions, will be a key part of success in this role. Management of problem resolution is also critical to this position. This position reports to the Service Delivery Manager. Responsibilities: Delivery & Execution • Resolve escalations • Ability to act as escalation point for analyst during all shifts • Act as SME to ensure KB, training is shared across the team • Lead and manage projects at the team level • Drive continuous improvement efforts and apply changes to SOPs • Engage with HRT teams to ensure root cause fixes are implemented Admin & Ops • Daily monitoring & assign work to meet SLAs • Create and maintain reports • Communicates updates to keep knowledge / SOPs current • Assess and drive quality standards for: call handling, troubleshooting, and issue resolution • Serve as resource for more junior team members Leadership skills • Provide leadership, training, coaching to the team • Assist in conducting reviews and providing performance feedback • Facilitate onboarding of new team members • Monitor team performance Knowledge, Skills and Abilities: • Knowledge of POS (NCR Aloha a plus) and back of house hardware and software • Experience with principles of ITIL • Excellent communication skills, both verbal and written • Strong documentation and technical writing skills • Conflict management • Knowledge and ability to work independently and manage time effectively and efficiently • Ability to analyze and problem-solve information and situations • Ability to handle multiple activities/projects simultaneously and meet deadlines • Ability to interact with all levels of an organization with excellent interpersonal and team skills. • Expertise in help desk tools (ticketing systems, remote monitoring); ServiceNow is a plus • MS Office proficiency • Expertise in troubleshooting desktop and peripheral issues • Expertise in troubleshooting network issues • Expertise in troubleshooting POS issues (NCR Aloha a plus) and back of house • Experience in coaching team members Core Competencies • Team Player – Develops a positive, respectful, productive and professional work environment through positive connections with others and treats all associates and vendors with respect and dignity • Talent Coach – Continuously develops the competencies of both self and others; identifies needs for top talent while managing root cause for underperforming employees • Customer Focus – Delivers legendary service that meets and exceeds all customers' expectations and leverages the voice of the customer to consistently improve service, standards, cleanliness, quality, and friendliness • Results Driven – Consistently meets and exceeds goals, exhibits professional courage and innovation to drive the business forward • Business Acumen – Creates and communicates a persuasive vision, competitive winning strategies, and ensures store and individual goals are aligned with company goals Qualifications: • High School Diploma or equivalent required • Bachelor’s degree preferred or equivalent work experience, and minimum five (5) years of Help desk progressive experience required • Must have a minimum two (2) years’ experience of restaurant software systems and computer basics, i.e. Aloha, ServiceNow, etc, • Flexibility in schedule to work early mornings, evening and weekends. • Network+ certification preferred • A+ certification preferred This opportunity is based in Atlanta, GA, including benefits. Horizon River Technologies is an Equal Employment Opportunity Employer (EOE) and Drug Free Workplace. In compliance with the ADA Amendments Act (ADAAA), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. EOE/Disability/Vet HRT’s Mission: Our Mission is to change how technology services are delivered one client at a time. We are driven to lower overall IT costs by bringing our expert resources in to find ways to increase the performance of technology assets. By engaging the top technology professionals in their respective fields, we ensure that our team can step in and have an immediate impact with minimal ramp up time. This translates to faster time to solutions that streamline business processes. Our professionals are chosen because of their knowledge of industry standards, common solutions, and how to maximize the performance of systems while managing the costs to do so. We help build the business case to justify recommended changes to infrastructure and look beyond the technology to measure the true benefit to the business.


Network Engineer/Senior Desktop Technician

Target Start Date: TBD Pay Rate: Dependent on skill set and experience. Employment Type: Contract-to-hire Horizon River Technologies, LLC (“HRT”), a fast-growing information technology company based in Buckhead, Atlanta, is looking for skilled network engineers/senior desktop technicians to assist with client projects and support. Ideal candidates will be self-motivated but able to follow directions. Must be prepared to work collaboratively as a member of the team and assist others when needed. Position responsibilities: Work directly with an on-site technician to complete switch installations from a remote office Verify site network configuration and functionality Document work and any troubleshooting in detail Follow company procedures and processes Communicate clearly both in writing and verbally Other duties as necessary to complete the project Essential skills, knowledge, and experience: Punctuality Ability to troubleshoot LAN/WAN connectivity related issues Ability to troubleshoot networking issues on Windows workstations and printers Experience with setting up routers and switches Understanding of VPN, VLAN, DHCP, Static IP, DNS, Gateway, Subnet, etc. 2+ years of networking experience or desktop support experience strongly preferred Cisco (specifically Meraki) experience a plus Please note that HRT is an equal opportunity workplace. Qualified canidates will receive consideration for this position without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics. HRT does not pay relocation expenses. Unfortunately, we are unable to sponsor H-1B candidates at this time.


Senior AD Architect

Microsoft Windows Active Directory Architect Company: Horizon River Technologies Experience: 10-15 years Salary: DOE Responsibilities: Produce enterprise-level architecture and designs for Active Directory and Windows File Services for global initiatives following those through to implementation via collaboration with project and support teams Identify opportunities to innovate, extend and enhance service delivery everywhere possible Develop system monitoring strategy, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs Install, configure and maintain Active Directory and third-party software utilities for hardware systems within company operational guidelines Create and maintain system documentation for domain technologies, including installation, configuration and appropriate troubleshooting steps Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation Takie technical ownership of the complex, multi-domain Microsoft Active Directory environment Lead an Active Directory re-architecture project to consolidate legacy domains Use Microsoft SCCM and WSUS for patching, deployment and ensuring security compliance Create PowerShell scripts/cmdlets Assist in forecasting capacity needs for server hardware, storage and other infrastructure components Proactively monitor the health and performance of systems and implementing changes as needed Routinely conduct audits to ensure compliance and handling reports for upper management Own Root Cause Analysis and Problem Management for corporate Identity Management environment as it relates to Active Directory Serve as an escalation point for application support and troubleshooting. Provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems Serve as the first line of escalation support for domain technology issues that cannot be resolved by tier one and two server support Qualifications Basic Qualifications: B.S. degree in a computer science, information technology, computer related discipline 10 + years of IT work experience in a global information technology infrastructure environment Significant experience designing, configuring, and migrating on-premise servers to Microsoft Azure AD Preferred Skills/Experience: Experience leading large enterprise directory services (Active Directory) acquisition and integration projects Experience working with Microsoft Identity technologies including Active Directory, Windows File Services and Group Policies Expert knowledge in administering Active Directory (AD) and GPO's Expert knowledge of AD, ADFS, PKI in Windows Server 2008-2016, Windows Server 2008-2016 Expert knowledge of DNS, DHCP, WINS, DFS in a Windows 2008-2016 Server landscape Must have deep and thorough understanding of monitoring best practices, preferably with Microsoft System Center Operation Manager (SCOM) understanding and experience Experience developing and executing migrations from cloud and other third party directory services to on premises directories Experience developing and executing migrations to cloud directory services from on premises directories Experience working with developers and leading the effort to document directory services application dependencies and integration points. Related experience leading the migration effort from legacy directories to a consolidated global directory Experience writing complex PowerShell scripts to support loading Active Directory accounts. Related experience using ADMT to migrate accounts and/or SID history Experience planning multi-forest trust relationships and integrating with complex DNS namespaces Project based experience extending Active Directory to cloud services such as AWS and Azure Expert level knowledge of DNS Experience supporting both internal (Active Directory) and externally hosted DNS platforms Proven experience managing complex DNS infrastructures with multiple domains, sites and egress points Expert knowledge of Active Directory integrated DNS and ability to support and configure DNS scavenging in a multi-forest Active Directory with and without trust relationships Expert level knowledge of Active Directory Sites and Services in a complex network with hundreds of sites with varying levels of connectivity Active Directory Federation Services Design, Implementation and Support Microsoft PKI Experience designing and supporting Microsoft PKI in a complex, multi-forest/domain environment. Related experience integrating and deploying PKI to acquired organizations Demonstrated experience managing, monitoring and trouble-shooting complex PKI issues Expertise with network equipment (Cisco preferred), protocols and trouble-shooting Demonstrated experience working with complex TCP/IP networks Ability to independently perform analysis of systems and applications using tools such as Microsoft Message Analyzer, WireShark and Fiddler Extensive experience with infrastructure and server theories, principles and concepts; application infrastructure and standards; networking fundamentals; Windows: Physical Server architecture; Virtualization Technologies (e.g. VMware, HyperV) and LAN/WAN/Firewall/VPN network technologies Develops, documents and enforces the standards, security procedures and controls for access to ensure integrity of the Windows Systems, Active Directory and related systems CERTIFICATIONS ARE HIGHLY PREFERRED: Microsoft Certifications Expertise in Clustered, High Availability Disaster Recover Advanced multi-domain AD Administration, Hyper-V, Advanced PowerShell (PSH) Scripting Cisco UCS Blade Server technology (B&C Series) / VCE / Vblock and VMware ITIL V3


Junior Field Services Coordinator

Required Skills Punctuality Organization Strong interpersonal skills Self-motivation Computer literacy Familiarity with Microsoft Office suite Experience with an MSP Ticketing system Interested contractors should submit resumes via this website. Please note that HRT is an equal opportunity workplace. Qualified contractors will receive consideration without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.


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