Senior Telecom Services Professional

About Horizon River Horizon River has a long history of delivering managed services (business-class internet service, network management, technical support). We have developed a particular proficiency serving multi-location businesses like franchises in the retail, service, and food industries. HRT’s Mission: We are driven to become serve our clients’ technology-related needs through our managed services offerings. We are driven to recruit and retain strong technology professionals. We are driven to deliver value to our clients, employees, and shareholders. Position Summary: HRT is seeking an enthusiastic, personable, and qualified Senior Telecommunications / Internet Services Professional with a go-getter attitude who will stop at nothing to source, negotiate, procure, administer, and optimize our internet circuits and network infrastructure on behalf of our clients. Responsibilities: Demonstrate strong negotiating and influencing skills with the ability to make persuasive presentations to small and large audiences Coordinate, plan, update, and drive the implementation of Operational Telecom/Internet Strategy & Roadmap to ensure all current and future projects and initiatives are in synch and staying within the framework of our Operational Strategy. Manage 30+ relationships with our national, regional, and local internet circuit providers (Comcast, Verizon, AT&T, Sprint, Time Warner, etc.) Includes establishing and managing national and regional vendor relationships with companies that deliver internet service to subscribers Negotiating pricing, construction costs, and contract terms Optimize internal processes for the procurement, provisioning, and management of circuits Develop accurate project plans and budgets Track SLAs with service providers Interface with project teams (internal, client, and provider) to coordinate the installation, configuration, and optimization of circuits Collaborate with our Engineers for timely and successful deployment services. Coordinate schedules Provision services Lead deployment meetings Manage change orders Interface with our accounting group to ensure proper billing from our providers Develop and manage processes for telecom expense management Act as the main point-of-contact for our clients Manage day-to-day processes for new and upgraded services Communicate effectively to all constituents Knowledge, Skills and Abilities: Get-it-done attitude and urgency Ability to handle multiple concurrent projects and prioritize appropriately Articulate technical information and convey to non-technical people Excellent communication and presentation skills - both oral and written Experience engaging directly with senior management Must be detail oriented Ability to think outside the box to find solutions to problems Ability to adapt and stretch to meet the business needs of a fast-growing technology organization. Must be a team player with the ability to work in a dynamic group environment, as well as independently as dictated by the respective project(s) A strong analytical mind and a determination to get to the bottom of problems. Qualifications: Bachelor’s degree required, Engineering, Computer Science, Information Systems or equivalent experience preferred. 5+ years’ experience in telecommunications 5+ years’ experience working with service providers and carriers within the telecom space with a deep understanding of the sourcing, negotiating, and contracting This opportunity is based in Atlanta, GA and we offer an exceptional benefits package. Horizon River Technologies is an Equal Employment Opportunity Employer (EOE) and Drug Free Workplace. In compliance with the ADA Amendments Act (ADAAA), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. EOE/Disability/Vet

IT Help Desk Analyst

Responsibilities: • Support in a 24 x 7 help desk environment • Handling inbound incident and service requests from end users Knowledge, Skills and Abilities: • Ability to analyze and problem-solve information and situations • Ability to handle multiple activities/projects simultaneously and meet deadlines • Ability to interact with all levels of an organization with excellent interpersonal and team skills. • Ability to work independently and manage time effectively and efficiently • Excellent communication skills, both verbal and written • Knowledge of ITIL principles • Knowledge of POS (NCR Aloha a plus) and back of house hardware and software • Knowledge of help desk tools (ticketing systems, remote monitoring), ServiceNow is a plus • Experience troubleshooting desktop and network issues • Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook) • Strong documentation and technical writing skills Core Competencies • Team Player – Develops a positive, respectful, productive and professional work environment through positive connections with others and treats all associates and vendors with respect and dignity • Customer Focus – Delivers legendary service that meets and exceeds all customers' expectations and leverages the voice of the customer to consistently improve service, standards, cleanliness, quality, and friendliness • Results Driven – Consistently meets and exceeds goals, exhibits professional courage and innovation to drive the business forward Qualifications: • High School Diploma or equivalent required • 1 year experience of restaurant software systems and computer basics – Aloha is a plus • 1 year experience with help desk ticketing tools – ServiceNow is a plus • Flexibility in schedule to work early mornings, evening and weekends. • Network+ certification preferred • A+ certification preferred HRT’s Mission: Our Mission is to change how technology services are delivered one client at a time. We are driven to lower overall IT costs by bringing our expert resources in to find ways to increase the performance of technology assets. By engaging the top technology professionals in their respective fields. We ensure that our team can step in and have an immediate impact with minimal ramp up time. This translates to faster time to solutions that streamline business processes. Our professionals are chosen because of their knowledge of industry standards, common solutions, and how to maximize the performance of systems while managing the costs to do so. We help build the business case to justify recommended changes to infrastructure and look beyond the technology to measure the true benefit to the business.

Network Engineer/Senior Desktop Technician

Target Start Date: TBD Pay Rate: Dependent on skill set and experience. Employment Type: Contract-to-hire Horizon River Technologies, LLC (“HRT”), a fast-growing information technology company based in Buckhead, Atlanta, is looking for skilled network engineers/senior desktop technicians to assist with client projects and support. Ideal candidates will be self-motivated but able to follow directions. Must be prepared to work collaboratively as a member of the team and assist others when needed. Position responsibilities: Work directly with an on-site technician to complete switch installations from a remote office Verify site network configuration and functionality Document work and any troubleshooting in detail Follow company procedures and processes Communicate clearly both in writing and verbally Other duties as necessary to complete the project Essential skills, knowledge, and experience: Punctuality Ability to troubleshoot LAN/WAN connectivity related issues Ability to troubleshoot networking issues on Windows workstations and printers Experience with setting up routers and switches Understanding of VPN, VLAN, DHCP, Static IP, DNS, Gateway, Subnet, etc. 2+ years of networking experience or desktop support experience strongly preferred Cisco (specifically Meraki) experience a plus Please note that HRT is an equal opportunity workplace. Qualified canidates will receive consideration for this position without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics. HRT does not pay relocation expenses. Unfortunately, we are unable to sponsor H-1B candidates at this time.

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