--- title: Customer Service Portal description: Horizon River has developed a tailored customer portal so you can see location status 24 hours a day. Billing, availability, support and security status. --- - [![Horizon River](https://www.horizonriver.com/hubfs/Horizon_River_February2020%20Theme/Images/logo.png)](https://www.horizonriver.com/?hsLang=en) - [6495 Shiloh Rd NE, Suite 400, Alpharetta, Georgia 30005](https://www.google.com/maps?m&hl=en&gl=US&mapclient=embed&q=6495+Shiloh+Rd+NE+,+Alpharetta+Georgia) - [sales@horizonriver.com](mailto:sales@horizonriver.com) - [(404) 662-2216](tel:(404)%20662-2216) ##### [Maximizing business through technology.](https://www.horizonriver.com/?hsLang=en) - [HOME](https://www.horizonriver.com) - WHO WE ARE - [Our Mission](https://www.horizonriver.com/pages/ourmission) - [Careers](https://www.horizonriver.com/careers) - [OUR SERVICES](https://www.horizonriver.com/services) - [Wired Internet](https://www.horizonriver.com/service/wiredinternet) - [Wireless Internet](https://www.horizonriver.com/service/wirelessinternet) - [Network Hardware](https://www.horizonriver.com/service/hardware) - [24x7 Network Availability](https://www.horizonriver.com/service/netoperations) - [24x7 Security Operations Center](https://www.horizonriver.com/service/secoperations) - [Field Support](https://www.horizonriver.com/service/fieldservices) - [Customer Portal](https://www.horizonriver.com/service/customerportal) - [Consulting Services](https://www.horizonriver.com/service/due-diligence) - [INDUSTRIES](https://www.horizonriver.com/industries) - [Retail](https://www.horizonriver.com/industry/retail) - [Restaurants](https://www.horizonriver.com/industry/restaurants) - [Healthcare](https://www.horizonriver.com/industry/healthcare) - [Financial Services](https://www.horizonriver.com/industry/financial-services) - [PARTNERS](https://www.horizonriver.com/partners) - [CONTACT US](https://www.horizonriver.com/contact) - [![Horizon River](https://www.horizonriver.com/hubfs/Horizon_River_February2020%20Theme/Images/logo.png)](https://www.horizonriver.com/?hsLang=en) - [6495 Shiloh Rd NE, Suite 400, Alpharetta, Georgia 30005](https://www.google.com/maps?m&hl=en&gl=US&mapclient=embed&q=6495+Shiloh+Rd+NE+,+Alpharetta+Georgia) - [sales@horizonriver.com](mailto:sales@horizonriver.com) - [(404) 662-2216](tel:(404)%20662-2216) - [HOME](https://www.horizonriver.com) - WHO WE ARE - [Our Mission](https://www.horizonriver.com/pages/ourmission) - [Careers](https://www.horizonriver.com/careers) - [OUR SERVICES](https://www.horizonriver.com/services) - [Wired Internet](https://www.horizonriver.com/service/wiredinternet) - [Wireless Internet](https://www.horizonriver.com/service/wirelessinternet) - [Network Hardware](https://www.horizonriver.com/service/hardware) - [24x7 Network Availability](https://www.horizonriver.com/service/netoperations) - [24x7 Security Operations Center](https://www.horizonriver.com/service/secoperations) - [Field Support](https://www.horizonriver.com/service/fieldservices) - [Customer Portal](https://www.horizonriver.com/service/customerportal) - [Consulting Services](https://www.horizonriver.com/service/due-diligence) - [INDUSTRIES](https://www.horizonriver.com/industries) - [Retail](https://www.horizonriver.com/industry/retail) - [Restaurants](https://www.horizonriver.com/industry/restaurants) - [Healthcare](https://www.horizonriver.com/industry/healthcare) - [Financial Services](https://www.horizonriver.com/industry/financial-services) - [PARTNERS](https://www.horizonriver.com/partners) - [CONTACT US](https://www.horizonriver.com/contact) ##### Maximizing business through technology. # Customer Portal #### One place to see everything ####           Critical data when and where you need it            | ![8-NWHW](https://www.horizonriver.com/hs-fs/hubfs/8-NWHW.png?width=169&height=126&name=8-NWHW.png)   | Single pane of glass for performance, monitoring and analytics | ![Screen Shot 2022-12-06 at 3.34.16 PM](https://www.horizonriver.com/hs-fs/hubfs/Screen%20Shot%202022-12-06%20at%203.34.16%20PM.png?width=169&height=125&name=Screen%20Shot%202022-12-06%20at%203.34.16%20PM.png)   | Simple, easy to use data access at your fingertips | | --- | --- | --- | --- | | ![UptimeReporting](https://www.horizonriver.com/hs-fs/hubfs/UptimeReporting.png?width=169&height=124&name=UptimeReporting.png)   | Detailed equipment and diagnostics dashboarding | ![Screen Shot 2022-12-06 at 3.34.31 PM](https://www.horizonriver.com/hs-fs/hubfs/Screen%20Shot%202022-12-06%20at%203.34.31%20PM.png?width=169&height=125&name=Screen%20Shot%202022-12-06%20at%203.34.31%20PM.png)   | Service level reporting and management | | ![Screen Shot 2022-12-06 at 3.34.44 PM](https://www.horizonriver.com/hs-fs/hubfs/Screen%20Shot%202022-12-06%20at%203.34.44%20PM.png?width=169&height=125&name=Screen%20Shot%202022-12-06%20at%203.34.44%20PM.png)   | Trouble tickets and RMA status | ![Screen Shot 2022-12-06 at 3.34.55 PM](https://www.horizonriver.com/hs-fs/hubfs/Screen%20Shot%202022-12-06%20at%203.34.55%20PM.png?width=169&height=125&name=Screen%20Shot%202022-12-06%20at%203.34.55%20PM.png)   | Maintenance activity and field support reporting |   [![Click Here To Learn More](https://no-cache.hubspot.com/cta/default/7002685/67bb443d-6e52-4364-ad77-bd13ac7a0bab.png)](https://cta-redirect.hubspot.com/cta/redirect/7002685/67bb443d-6e52-4364-ad77-bd13ac7a0bab) ##### About Horizon River provides service to all 50 states, Puerto Rico and can serve client interests globally as well. Just a mouse click or a phone call away, HRT can dispatch a Field Technician to any Zip Code in the United States within four hours depending on client need and service level. Our Network Operations Center (NOC) and Security Operations Center (SOC) can monitor, optimize and secure devices, networks and businesses whether they are around the corner or on the other side of the world. [read more](https://www.horizonriver.com/ctapages/about?hsLang=en) ##### Industries we serve - [Financial Services](https://www.horizonriver.com/industry/financial-services) - [Healthcare](https://www.horizonriver.com/industry/healthcare) - [Restaurants](https://www.horizonriver.com/industry/restaurants) - [Retail](https://www.horizonriver.com/industry/retail) ##### Our Services - [Wired Internet](https://www.horizonriver.com/service/wiredinternet) - [Wireless Internet](https://www.horizonriver.com/service/wirelessinternet) - [Network Hardware](https://www.horizonriver.com/service/hardware) - [24x7 Network Availability](https://www.horizonriver.com/service/netoperations) - [24x7 Security Operations](https://www.horizonriver.com/service/secoperations) - [Consulting Services](https://www.horizonriver.com/service/due-diligence) ##### Contact - [6495 Shiloh Road, Suite 400, Alpharetta, Georgia 30005](https://www.google.com/maps?m&hl=en&gl=US&mapclient=embed&q=3340+Peachtree+Rd+NE+,+Atlanta+Georgia) - [sales@horizonriver.com](mailto:sales@horizonriver.com) - [(404) 662-2216](tel:(404)%20662-2216) [![Contact Us](https://no-cache.hubspot.com/cta/default/7002685/7f21a938-5a00-4171-b31d-763a46e2ae8a.png)](https://cta-redirect.hubspot.com/cta/redirect/7002685/7f21a938-5a00-4171-b31d-763a46e2ae8a) © 2022All Rights Reserved [Terms of Use](https://www.horizonriver.com/pages/termsandconditions?hsLang=en) and [Privacy Policy](https://www.horizonriver.com/pages/privacypolicy?hsLang=en)